T’s & C’s

1. Opening Hours

Teddy Wilf’s @ The Westgate is open from 8:00am – 4:00pm, 50 weeks per year. The Baby Room only closes for the Christmas Break and Bank Holidays. The Pre-School Room is open during Term Time Only. The Holiday Club is only open during School Holidays with the exception of the Christmas Break.

Teddy Wilf’s Nursery School is open from 9:00am – 3:30pm on Mondays, Wednesdays and Fridays and 9am – 12:00pm on Tuesdays and Thursdays during Term Time Only.

Each Nursery closes for 5 Continuing Professional Development Days (Inset Day) per year, in line with Ofsted Guidelines. Term Dates will be advertised on Famly, the Nursery Website and notice boards and copies will be available for families to take away. Any changes to the Term Dates will advertised to Parents through Famly, the monthly Newsletter, additional correspondence, signage and the website.

2. Booking Session

A Formal Registration Form must be completed in order to secure a place at Teddy Wilf’s Nurseries along with a £20.00 Adminstration Fee at Teddy Wilf’s Nursery School and a £30.00 Administration Fee at Teddy Wilf’s @ The Westgate. The Administration Fee is non-refundable unless Teddy Wilf’s Nurseries is unable to offer your child a place. If you are only accessing free entitlement sessions, and do not access any additional services during your child’s time at Teddy Wilf’s, the Administration Fee will be refunded when your child leaves.

Sessions can only be booked or altered through the Nursery Managers and requests must be made using either a ‘Change of Session Request Form’. The Nursery Manager will make every effort to meet a child’s or family’s needs but cannot guarantee that any requests will be successful. One-off session swaps will only be granted in extenuating circumstances and where there are sessions available for a child to swap in to.

Sessions will be offered on a first-come-first-served basis. Once all of the sessions have been allocated a Waiting List will be used. The Waiting List is arranged in Date of Birth order with priority given to the oldest children, however, additional criteria may be used to arrange the Waiting List – please see the Admissions Policy for further information.

One-off extra sessions can be booked using an ‘Extra Session Booking Form’ which should be passed directly to the Nursery Supervisor or Nursery Managers. One-off sessions must be paid for at the time of booking and are subject to availability.

3. Fees and Payment

The Nursery Manager issues invoices on a monthly basis, at the beginning of each month. Invoices are issued to all Parents regardless of whether or not they pay fees as we provide information regarding the Free Entitlement Sessions claimed. Parents are asked to check the invoice carefully and speak to the Nursery Manager about any discrepancies as soon as possible. A revised invoice or credit note will be issued within one week of any discrepancies being raised with Teddy Wilf’s Nurseries. One-off sessions booked through the Nursery Manager will be added to the following month’s invoice. Alternatively, Parents may pay for one-off sessions at the time the child attends.

All invoices issued will have a due date clearly displayed. Please ensure all fees are paid by this date. Any fees not paid by the due date will be subject to a 5% charge which will be added to the outstanding total. Parents will then have 14 days to pay the balance of the invoice (including the 5% charge) without incurring any further charges. If the balance is not paid within those 14 days of the due date, a further charge of £50.00 (if more than 50% of fees are outstanding) or £25.00 (if less than 50% of fees are outstanding) will be added to the balance due. Parents will then have a further 14 days to pay the balance of fees and charges due. If fees are still not paid, and the Parent has not contacted the Nursery Manager to explain their circumstances, the Nursery will pursue the fees through a Debt Collection Agency or Small Claims Court, and the child’s sessions will be reviewed by the Nursery Manager. Please see the Teddy Wilf’s Nursery School Fee Policy for further information regarding the payment of Fees.

Teddy Wilf’s Nurseries offers discounts to Employees of Chichester District Council, Everyone Active and The Sanctum, as well as sibling discounts for families with more than one child at the setting. These discounts are subject to availability and may be withdrawn at any time. Please see the Fee Policy for more information.

5. Illness

Please inform Teddy Wilf’s Nurseries as soon as possible if a child will not be attending due to illness. Children who are not well should not be at nursery, even if they are not infectious. Staff will not admit any child suffering from a notifiable infectious disease because of the risk to other children. Staff also reserve the right to refuse admittance to any child who is deemed unwell or unfit to attend Nursery due to illness. If a child has had sickness or diarrhoea then they must not come into Nursery for 48 hours after the last bout of illness. Staff at Teddy Wilf’s Nursery will only administer Prescription medication to children, providing a Medication Record has been completed, all of the Terms and Conditions have been met and it has been signed by a Parent or Guardian. Where children have been prescribed antibiotics or a new medication, parents are asked to keep them at home for 24 hours before returning to the setting to ensure there are no adverse reactions or side effects. Please see the Illness Policy for more information.

Fees must still be paid if your child is absent due to illness. Invoices will not be altered, nor will credit notes be issued, for any sessions a child does not attend due to illness. However, if a child has an on-going medical condition which requires frequent medical appointments then please speak to the Nursery Manager about reviewing your invoices.

6. Contact Details and Family Information

All Parents are asked to keep Teddy Wilf’s Nurseries up to date with any changes in their contact details, circumstances and/or the involvement of any other professionals, agencies and/or services. It is essential that  the Nursery has up to date contact details for all Parents and Emergency Contacts in the event of an emergency.

7. Holidays

Fees must still be paid if your child is absent due to a holiday. Invoices will not be altered, nor will credit notes be issued, for any sessions a child does not attend due to holidays. If a Parent refuses or fails to pay a child’s fees for the duration of a holiday, Teddy Wilf’s Nurseries reserves the right to reallocate any sessions which are not being paid for the remainder of the academic year.

For children attending the Baby Room at Teddy Wilf’s @ The Westgate, full Nursery fees are payable at all times to maintain a child’s place. However, families will be permitted two weeks of holidays each academic year, during which they will only be required to pay 50% fees.

8. Setting Closures

In the event Teddy Wilf’s @ The Westgate has to close unexpectedly, staff will notify Parents wherever practicable. If the Nursery is closed to children, Parents will not be charged for any sessions their child was due to attend, however, the Free Entitlement calculations set out above will still be used to calculate whether or not their invoice will be reduced. In the event that Teddy Wilf’s @ The Westgate is able to open but children are unable to make it to the setting, for example during snow, Parents will still be charged for all sessions missed. Please see the Adverse Weather Policy for further information.

9. Nursery Drop Off and Collection

Parents should ensure that their children arrive promptly for the beginning of each Nursery session. Parents should remain with their children until the Nursery door is opened and children are signed into our care. All Parents should arrive promptly to collect their children at the end of their session. If a child is collected more than 10 minutes late and a Parent has not contacted the Nursery to notify us, a Late Collection Fee of £5.00 will be added to the child’s invoice. If a Parent notifies us they are running late, they will not be charged. However, if a child is collected more than 10 minutes late three or more times in one half term, even following notification, a £5.00 Late Collection Fee will still be added to the child’s invoice. Please see our Collection Policy for more information.

10. Car Parking

The Pay and Display Car Park at the Westgate Leisure Centre is operated by Chichester District Council and vehicles are left their at their owners risk.

The Car Park at Teddy Wilf’s Nursery School is operated by St Wilfrid’s Church Community Hall and vehicles are left their at their owners risk.

Teddy Wilf’s Nurseries accepts no responsibility for damage, accident or losses.

10. Insurance

Teddy Wilf’s Nurseries carries appropriate insurance cover. However, Teddy Wilf’s Nurseries accepts no liability for any losses suffered by Parents arising directly or indirectly, as a result of the Nursery being temporarily closed or the non-admittance of a child to the Nursery for any reason. Teddy Wilf’s Nurseries accepts no responsibility for children whilst in their parent’s care on Nursery premises. Teddy Wilf’s Nurseries will not be liable to Parents and/or children for any economic loss of any kind, for damage to the child’s or parent’s property, for any loss resulting from a claim made by any third party or for any special, indirect or consequential loss or damage of any kind.

Teddy Wilf’s Nurseries cannot be held responsible for any loss or damage to any Parent’s or child’s property or belongings. Every reasonable effort will be made by the Nursery staff to ensure that property or belongings of any Parent or child is not damaged. Please ensure that children’s clothing is clearly labelled and staff recommend that all toys, books and equipment are left at home. If you have any questions about the Insurance Policy held by Teddy Wilf’s Nurseries then please speak to the Nursery Manager.

11. Policies and Procedures

All Parents are advised to familiarise themselves with Teddy Wilf’s @ The Westgate Policies and Procedures. These are located in the Main Nursery and available at all times. Copies of the Policies can be produced for a small fee to cover photocopying costs.

12. Non-Solicitation of Staff

Parents hereby agree that whilst their child is enrolled at Teddy Wilf’s Nurseries, and for the period of six months following its termination (howsoever terminated), they will not seek to employ, entice away or attempt to entice away from the employment of Teddy Wilf’s Nurseries, any person or persons employed by Teddy Wilf’s Nurseries at the date of termination of the agreement between Teddy Wilf’s Nurseries and the Parent. This also includes any person or persons who was employed by Teddy Wilf’s Nurseries in the six months preceding the date of termination of the agreement between the Parent and Teddy Wilf’s Nurseries. If the Parent does breach the aforementioned clause then they shall indemnify Teddy Wilf’s Nurseries fully in respect of all and any costs, claims, damages and expenses incurred by Teddy Wilf’s Nurseries as a result of the aforementioned breach to include the cost of replacing the said member of staff to include, but not limited to agency fees, advertising costs, management time in interviewing and all such other costs reasonably and necessarily incurred by Teddy Wilf’s Nurseries in replacing the member of staff together with all legal fees and disbursements.

14. Termination of Contract

Please be advised that Parents are required to give one calendar months written notice, or one calendar months fees in lieu of notice, if they decide to withdraw their child from Teddy Wilf’s Nurseries.  If a child is receiving Free Entitlement Funding and withdraws without notice, Teddy Wilf’s Nurseries will claim one calendar months funding in lieu of notice. This will be deducted from any monies forwarded to a new setting. All outstanding Nursery fees must be paid before withdrawing a child from Teddy Wilf’s Nurseries, or the Late Payment Fee procedure will be initiated. However, this condition only comes into effect after a child has attended the setting for two weeks or more and has settled into the Nursery environment.